Tracking and Delivery

  • When will I receive my order?

    For select Home Box furniture, you’ll be able to schedule the delivery time and date that suits you. At checkout, you can either opt for our super-fast 2-day Express delivery or Scheduled delivery. There will be an additional charge, which will depend on your location. Please take a look at our Shipping table for more details.

    All other products you order before 3:30 PM from Saturday to Thursday, will be delivered the next business day. Orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.

    For your other products, delivery details will be displayed on your checkout page.

     

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  • How do I select a delivery date and time for my Home Box furniture?

    Easy! You can schedule the delivery of your Home Box furniture in a few quick steps:

    1. Shop for your Home Box furniture.
    2. Pin your location on the Shipping page. This is optional, but it will help us find you faster.
    3. Click a date that suits you - available dates will be highlighted in green. Alternatively, click on the default Express delivery date, highlighted in red on the calendar.
    4. Select a convenient time to receive your order.

    That’s it! Your delivery date and time will be displayed on your screen. Please remember that your Express delivery charges will be BHD 20.

    Very rarely, we may be forced to change our delivery schedule because of issues with transportation, weather, stock availability or any other unforeseen circumstance. Don’t worry, we will get in touch with you to re-schedule your delivery in such cases. 

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  • Can I change my delivery address after I've placed my order?

    No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery. 

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  • Can I book a preferred delivery time?

    You’ll be able to select a delivery date and time only for Home Box furniture. You can do this from the Shipping section as you shop.

    Your non-furniture products will be delivered the next business day, if you place your order before 3:30 PM from Saturday to Thursday. Orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.

    Delivery of non-furniture products usually occurs between 8:00 AM and 7:00 PM. If you are not available, we will contact you to arrange a new date and time that is convenient for you.

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  • Do I need to hand over my Cash on Delivery payment before my products are assembled?

    Yes. If you’ve opted to pay by Cash on Delivery, our delivery team will only assemble your products at your delivery location once you’ve made your cash payment.

    If you choose not to pay when they arrive, the delivery team will take back the products without assembling them.

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  • Do you deliver to multiple addresses?

    We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

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  • Do you deliver to countries outside Bahrain?

    We're sorry, at the moment we only deliver to addresses within Bahrain.

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  • I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

    Of course! Call us on 8000-8077 and we'll sort it out.

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  • Do I need to show my ID when my order arrives?

    Yes, please keep your valid Identity Card or Passport handy to show our delivery partner when they deliver your order.

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  • Can someone else receive my order on my behalf?

    Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or Identity Card).

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  • Can I reschedule a Cash on Delivery order?

    -  Your Cash on Delivery order will be automatically cancelled in 3 days if you do not receive it on the scheduled delivery date.

    - If you need to change your chosen delivery date, please call Customer Support on 8000-8077 at least 2 days before your delivery date to reschedule. Please note that your new delivery date cannot be more than 15 days after your original delivery date.

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