Due to current restrictions, we are only able to accept Click & Collect returns online. You can return an item using the steps below:
I. Request a return online
- Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
- Wrap and seal your products in their original packaging or call us 8000-8077 if you no longer have it or need any kind of help.
- Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
- We’ll check your returns and credit your refund to your card, bank account or PayPal account within 4-15 days.
II. Call for a pick-up
- Wrap and seal your products in their original packaging or call us if you no longer have it or need any kind of help.
- Call us on 8000-8077 to schedule a pick-up time and location.
- Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
- We’ll check your returns and credit your refund to your card, bank account or PayPal account within 4-15 days.
Don’t forget to check our returns policy for a list of products that you cannot return.