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HomeBox BAH
refer-a-friend
6
What are the terms of the Referral Programme?
I returned or cancelled an order placed using the referral discount link I received. Can I use the same link again?
I got a referral link from my friend. How can I enjoy the referral discount?
When will I receive my referral shopping credit?
How can I participate in your referral programme?
View all 6
Gift Card
10
Gift Card Terms & Conditions
Where can I redeem my Gift Card?
How long is my Gift Card valid?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
View all 10
Tracking and Delivery
11
When will I receive my order?
How do I select a delivery date and time for my Home Box furniture?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do I need to hand over my Cash on Delivery payment before my products are assembled?
View all 11
Click & Collect
25
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
View all 25
Returns Policy
31
What is your policy on returns?
What is your returns policy on Home Box products?
Are there products I cannot return online?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
What if I want to return part of an order that came with a voucher?
View all 31
Returns Process
11
How do I return an order?
Can I return my online purchases to a Landmark store?
Can I book a return online?
Are there products I cannot return online?
When will you pick up the products I want to return?
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My Account
6
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 6
Orders
8
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
What factors should I consider before placing an order for a large item?
View all 8
Shipping
3
When will I receive my order?
What if I am not at home when my order arrives?
Will I be charged for delivery?
Payments
9
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
Are your prices inclusive of Value Added Tax (VAT)?
Is there a price limit on Cash on Delivery purchases?
View all 9
In-Store
16
Lowest Price Challenge
Can you deliver my products outside Bahrain?
Will my products be delivered to my location?
Can I select a delivery time?
Are there any charges for home delivery?
View all 16
Shukrans
28
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I've signed up for Shukran online but haven't received my membership card. Who should I contact?
Do I get a Shukran membership number after signing up online?
View all 28
Buy Now
10
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
View all 10
Other Information
14
What is Promise Plus and what does it mean for Home Box customers?
Mattress Care Tips
Terms and Conditions for White Wednesday Sale code WWSHB22
Ithmaar Bank offer T & C
What are the terms and conditions of the 50% off offer?
View all 14
Most popular questions
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
How do I cancel my order?
When will I receive my order?
Will I be charged for delivery?
How can I pay for my order?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
Most popular questions